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Resolve DNS Problems

There may be a situation, in which user who has just signed up has multiple IPs. We can think about this problem as: i) A user creates a domain (domain.com) with the default shared IP. Two DNS records are set up in the DNS zone, one for domain.com, the other for *.domain.com. ii) The userContinue reading “Resolve DNS Problems”

Some DNS Issues

r-DNS Sometimes, customers, complaints that their emails delayed whenever they try to send them. It may happen when there is no reverse DNS record for the mail server primary IP. There is a need to Set reverse DNS record in the reverse zone file. Sometimes, the customer, signup notification e-mail calls ns2 the primary nameserverContinue reading “Some DNS Issues”

Resolve Frontpage mail Problem

Sometimes, customers, complaints about the Frontpage mail. RLIMITs most frequently cause frontpage problems and resolved by turning them off in plan settings. If the customer says that they can't send mail through Frontpage forms, most probably Frontpage Extensions are configured without the following parameters: SMTPHost, MailSender, MailReplyTo, SendMailCommand. It gets fixed with the FrontPage ExtensionsContinue reading “Resolve Frontpage mail Problem”

Mail Problems

Users can't send e-mails and get the error "553 sorry, and that domain isn't in my list of allowed rcpthosts." To fix it, following steps: 1. log into your mail server as root; 2. stop qmaild: # /etc/rc.d/init.d/qmaild stop 3. backup all needed files in the ~vpopmail/etc directory; 4. delete the directory ~vpopmail/etc: # rmContinue reading “Mail Problems”

MIVA Problem

After the successful installation of the MIVA, if it does not work, then to deal with such a problem: Disable RLimitCPU, RLimitMEM, RLimitNPROC for the plan that allows MIVA. Republish Apache config file on the web server that Miva is installed on: su – java java psoft.hsphere.tools.PostApacheConfigs -lid X where X is the ID ofContinue reading “MIVA Problem”

Resolving Website Stats problems

Sometimes problems with AWStats are caused by enabled RLimitMEM. Try disabling this resource in the plan if it is enabled. If there is a situation, that Webalizer does not resolves the country, then in that case do the following steps: Step 1. Change run_webalizer function in the cron_rotate.pl script (under root): # vi /hsphere/shared/scripts/cron/cron_rotate.pl andContinue reading “Resolving Website Stats problems”

Managing PostgreSQL Server

The administrator needs to start, stop or restart the services of the PostgreSQL Server: Linux Start PostgreSQL server: # /etc/rc.d/init.d/postgresql start Stop PostgreSQL: # /etc/rc.d/init.d/postgresql stop Restart PostgreSQL: # /etc/rc.d/init.d/postgresql restart FreeBSD Start PostgreSQL server: # /usr/local/etc/rc.d/010.pgsql.sh start Stop PostgreSQL: # /usr/local/etc/rc.d/010.pgsql.sh stop Restart PostgreSQL: # /usr/local/etc/rc.d/010.pgsql.sh stop # sleep 10 # /usr/local/etc/rc.d/010.pgsql.sh start CompnayContinue reading “Managing PostgreSQL Server”

Resolve Disk Quota Problem

If there is a disk quota failure, then to deal with such kind of situation: On the partition where quota is enabled, execute: quotaoff -a quotacheck -am quotaon -a After that, reset quota on the control panel server by executing as root: # su – cpanel -c "java psoft.hsphere.tools.SetQuota -lid N" where "N" – LogicalContinue reading “Resolve Disk Quota Problem”

Resolve FTP problem

Sometimes user complains that his FTP starts with the error: no such user 'username' or unknown user 'username' It may happen sometimes when a user was deleted, but its virtual FTP config was not. To fix this problem: 1. Log in as cpanel: su -l cpanel 2. Run the Java tool to repost FTP configs:Continue reading “Resolve FTP problem”

Resolve FrontPage Problems

There may be situations in which customers are having problems with FrontPage. In that case there are certain tips that need to be provided to the customers: – If only one website is affected, back it up, then try the following: Make sure all files and directories have correct ownership and permissions, next log intoContinue reading “Resolve FrontPage Problems”