Register you website and get your widget code simply in 2 steps. You just need to paste widget code on site header. It's that simple!.
When different people work on helping your customers, coordination is the key to success. Help your team(s) to keep a clear overview and effectively work together to make customers happier than ever (whether that is for one website or different brands).
ChatWoo gives freedom to Support Agent to access support room via mobile devices so they can serve chats on-the-go.
Advanced chat customization that allows you to modify most of the details of your chat window.
Data collected from visitors and agent chats is made available through easy-to-read statistics and graphs. It includes number of chats, customer satisfaction level, average response and chat duration.
Visitor and Serving Agent can share files and screenshots effortlessly. Receiving faulty screenshots enables the agent to ascertain actual issues faced by the user. All types of file sharing are allowed except .exe and size is limited up to 3MB.
ChatWoo permits inter-department chat. Various departments like technical, sales, production etc. receive their respective chats thus, saving chat load on all departments collectively.
Agents can easily transfer chats within themselves. In case a query is not resolved by one agent, he can transfer it to higher authority.
Serving Agent can ban or unban an inappropriately behaving user by using one?s own discretion. This can be done by using IP address.
ChatWoo gives its Webmasters freedom to adjust widget position in accordance with preference and convenience.
Webmaster can check number of online visitors on his website at a time.
For offline agents, ChatWoo delivers chat messages on pre-administered email address.
An agent can chat with multiple visitors available in chat room. By default, one chat can assign five visitors. If webmaster wants to change this number limit served by agent, he can contact at: email@example.com.
Visitors provide their names and Chatwoo allows them to engage with you and other visitors who are currently online.
Type a message into the Chatwoo-box and it?s immediately visible in the community message area where other users can respond.
When visitors view and talk about products, services, or causes through live chat, on-site conversions increase.
When customers are talking, they?re giving you valuable feedback that you can use to improve your products and services. Chatwoo enables you to listen to and participate in important conversations.
Chatwoo gives every visitor to your website an easy way to think about and resolve problems, join meaningful conversations, collaborate, take action, and build relationships with you and each other.
* Requires Internet Explorer version 9 or above
Visitors on websites can interact instantly and easily with support executive for any queries.
Chatwoo offers all the tools required for increasing visitor activity on website with interacting with visitors, or by making visitor active by providing him means to communicate.
All the basic functionalities are available free of cost. Signup in two easy steps and begin using the products.
Chatwoo provides website analytics to monitor website traffic. Including which of your website pages are highly visited and from which website the visitor reached to your website.
Chatwoo offers products with wide range of functionalities included within one single package.