Features : Live Help
Register you website and get your widget code simply in 2 steps. You just need to paste widget code on site header. It's that simple!.
ChatWoo permits inter-department chat. Various departments like technical, sales, production etc. receive their respective chats thus, saving chat load on all departments collectively.View more
Live Help for Multiple Websites
You can put ChatWoo on more than one websites. No need for multiple accounts. You can monitor them from one admin account. You can create separate customized Chat Window for each website according to website color scheme.View more
Basic Chat Customization
Choose the preferred theme or create your own.View more
Agents can easily transfer chats within themselves. In case a query is not resolved by one agent, he can transfer it to higher authority.
Intuitive Chat Admin Panel
ChatWoo uses a clear structured Admin Panel that is streamlined and intuitive. Chat tools are conveniently accessible for a quick and efficient chat experience.
Serving Agent can ban or unban an inappropriately behaving user by using one’s own discretion. This can be done by using IP address. View more
Visitor and Serving Agent can share files and screenshots effortlessly. Receiving faulty screenshots enables the agent to ascertain actual issues faced by the user. All types of file sharing are allowed except .exe and size is limited up to 3MB.
Easily integrate with popular CMS
ChatWoo widget works on all popular CMS platforms be it WordPress, Drupal or Joomla!
Offline Message Delivery on Email
For offline agents, ChatWoo delivers chat messages on pre-administered email address.View more
ChatWoo gives its Webmaster freedom to adjust widget position in accordance with preference and convenience.
For future references, Domain Admin can download chat history from archives in CSV format.View more
Agents are free to view visitor’s profile along with email, location, browser with version, operating system and IP address.
When visitors view and talk about products and services through live help, on-site conversions increase with feedback.
Mobile Chat Apps
Respond to your customers queries and deliver exceptional customer support from ChatWoo Mobile App. If you don’t have to spend time in front of your computer, you can chat everywhere: in a car, at home or while shopping.
ChatWoo uses soothing sound for chat notifications to ensure no chat message goes unnoticed.View more
Reporting and Analytics
Data collected from visitors and agent chats is made available through easy-to-read statistics and graphs. It includes number of chats, customer satisfaction level, average response and chat duration.
An offline form is provided for the convenience of offline agents. This ensures no query from the visitor is left unattended.
Customers’ feedback is crucial for further up grading and improving on the current services. Chatwoo enables you to listen to and participate in important conversations.
Multiple Visitors chat
An agent can chat with multiple visitors available in chat room. By default, one chat can assign five visitors. If webmaster wants to change this number limit served by agent, he can contact at: firstname.lastname@example.org.
Online visitors trackability
Webmaster can check number of online visitors on his website at a time.View more
ChatWoo supports multiple languages and the Agent needs not worry about communication gaps!
Using emoticons is the best way to express feelings and emotions. ChatWoo provides this facility for both Agent and Visitor for making chat interesting.
Unlike most Live Chat systems that provide static Chat Window, ChatWoo provides webmasters to position Chat Window according to their preferences.
Advanced chat customization that allows you to modify most of the details of your chat window.
Add a unique logo of your company on the chat window.View more
Add a custom image for your support agent.View more
Enable/ Disable pre-chat form
Visitors need to fill name and email before starting chat with Agent. If you unchecked it, Visitor can start chat directly without filling Name and Email.
Targeted Chat helps proactively initiate a chat with online visitors. Agent can choose a visitor and invite for a chat. On the other hand, without filling any details or information visitor can chat with Agent. View more